Click any question to expand it. Can't find your issue here? Report it and we'll look into it.
First, fully close and reopen the browser tab. If that doesn't fix it, go to chrome://extensions, find Eagle Team PDF, and click the refresh/reload icon on its card. If it's still blank, remove the extension entirely and reinstall it following the Install Guide — this clears out any corrupted local state.
Make sure you actually have a file open first — if the screen still shows "Open a PDF to get started," there's nothing to download yet. If a file is open and Download still doesn't respond, check whether your browser is silently blocking the download (look for a small notification or icon in the address bar) — some browsers ask for permission the first time a site downloads a file.
Make sure the Add Text tool is still selected in the left toolrail — switching to another tool (like Draw) deselects the text box and it stops accepting input. Click directly inside the box once to focus it, then type. If you clicked elsewhere on the page first, you may have accidentally created a second empty box on top of it — press Backspace on an empty box, or click its ✕ button, to remove it.
No. Eagle Team PDF doesn't have a server. Every tool — filling, drawing, redacting, merging, splitting, building forms — runs as JavaScript inside your own browser tab. Closing the tab clears everything; nothing persists unless you explicitly click Download.
The fact that Eagle Team PDF never uploads your files is a genuine, accurate description of how it works — but it isn't a formal HIPAA compliance certification, which is a separate legal process. Please check with your organization's compliance team about your specific obligations before relying on any tool for protected information.
Make sure you used Redact specifically (not Highlight, which is intentionally non-destructive) and that you clicked Apply to document afterward — until you apply it, a redaction is just a preview you can still undo. Once applied, the entire page it's on gets converted into a flat image, which is the only way to guarantee the underlying text is actually gone rather than just covered up.
Pages render on demand as you scroll near them, rather than all at once — this is what keeps a 500-page PDF responsive instead of freezing your browser on open. The first time you scroll into a new section there can be a brief moment of rendering; after that it's smooth.
Yes — when placing form fields, check "Keep as a fillable form" before applying. This creates a genuinely interactive PDF that opens correctly and stays fillable in Adobe, Chrome, Edge, or any standard PDF viewer. Leave it unchecked if you're just filling it out yourself right now — your typed values get baked in as plain text instead.
The web app works in any modern browser on any operating system, Mac included — just visit the site, no install needed. The browser extension currently supports Chrome and Edge (and other Chromium-based browsers); Safari and Firefox extension support isn't available yet.
Head to the Feedback page — you can report it there, anonymously if you'd prefer, and it goes straight to the team.